How to set up delivery and pickup

Order Management is where you decide how customers get their orders. Every setting is saved for one store location at a time.

Steps

1. In the Merchant Portal, open Settings, then Order Management. If you have more than one location, pick the one you are setting up.
2. On the Delivery tab, set your delivery radius and your minimum order.
3. Set your prep time, and how long an unpaid order waits before it is cancelled automatically.
4. Set your delivery fee. See how to set your delivery fees.
5. Choose who delivers. See how to choose who delivers.
6. Press Save at the bottom of the tab.
7. Open the Pickup tab. Turn on In-Store Pickup, and Curbside Pickup if you offer it.
8. Choose how pickup customers pay, then press Save. Each tab saves on its own.

Limit orders per time slot

This keeps your busiest hour from swamping you. Customers pick a delivery or pickup slot at checkout, and a full slot is no longer offered.

1. On the Delivery tab, find Scheduled Orders and switch it on.
2. Set how soon customers can order and how far ahead they can schedule.
3. Open Slot limits and choose how long each slot is.
4. If you want, set a time of day after which same-day orders stop.
5. Set the most delivery orders and the most pickup orders for each slot.
6. Press Save.

Good to know

• Slot limits only apply to new orders. Orders already booked stay where they are.
• A cancelled order frees up its place in the slot.
• Pickup and curbside orders count together toward the pickup limit.
• A slot has to fit inside your opening hours.
• You can set custom pickup hours if they differ from your store hours.