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Help centre

How can we help?

Step-by-step guides for running your store in the Merchant Portal, most with a short video.

Getting started

Set up your store, make it look like yours and open for orders.

  1. How to launch your storeVideo
  2. How to make your store look like yoursVideo
  3. How to use your own web addressVideo

Products and menu

Add what you sell, keep stock right and set your online prices.

  1. How to manage your productsVideo
  2. How to keep your stock in sync with your POSVideo
  3. How to build your restaurant menuVideoFor restaurants
  4. How to sell items by weightVideoFor grocery stores and convenience stores
  5. How to set your online prices from your costsVideo

Orders

Accept, prepare and hand over orders, and sort out problems.

  1. How to take and prepare an order
  2. How to run your kitchen screenVideoFor restaurants
  3. How to handle returns and refundsVideo
  4. How to text callers your ordering linkVideo

Delivery and pickup

Choose how customers get their orders and what delivery costs.

  1. How to set up delivery and pickup
  2. How to set your delivery fees
  3. How to choose who delivers
  4. How to report a delivery problem

Money and reports

How you get paid, your reports, statements and card disputes.

  1. How you get paidVideo
  2. How to read your transactions reportVideo
  3. How to use your monthly statement
  4. How to answer a card disputeVideo

Marketing and customers

Bring customers back with offers, loyalty, campaigns and reviews.

  1. How to create a promo codeVideo
  2. How to set up a loyalty programVideo
  3. How to send an email or text campaignVideo
  4. How to collect ratings and Google reviewsVideo

Your account and support

Your team, several stores, your plan, and how to reach us.

  1. How to add your staffVideo
  2. How to manage several storesVideo
  3. How to see your plan and fees
  4. How to contact supportVideo

Can't find what you need?

Store owners can message us from Contact Support in the portal. Not with us yet? Ask us anything.

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